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MULTIFAMILY OPERATIONS SUMMIT

Welcome to the Multifamily Operations Summit 

 

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Live Expert Talks & Presentations


This is a LIVE event filmed from Multifamily Studios®. Times are subject to change and will fluctuate like any live performance. 

DAY 1 - March 10, 2021

  • Opening Remarks 

    Patrick Antrim
    Founder, CEO - Multifamily Leadership

    8am PST / 11am EST

     

    Join us early for a Live musical performance & Welcome

  • Opening Keynote - The Argument Hangover

    Aaron & Jocelyn Freeman
    Authors, The Argument Hangover
    8:30am PST / 11:30am EST

    You know that feeling right after an argument? You feel kind of sick to your stomach, your head is buzzing, and you're zoned out. You regret what you said or how you said it, and you're hurt by their actions as well. Almost like a food or alcohol hangover, right? 

    Aaron and Jocelyn Freeman, your new favorite relationship mentors, call this "the argument hangover. The Freemans explain what an argument hangover is, what causes it, and how to clearly communicate your needs to feel understood, without having to change each other. 

  • Pivoting Internal Communications During a Pandemic

    Dustin Lacey
    Vice President of Marketing & Brand - Mark-Taylor Companies

    9:30am PST / 12:30pm EST

    A high-level conversation to explore the pivot in communication with corporate and onsite teams in a fast and changing environment. While communities and corporate teams remain operational we will talk through what Mark-Taylor does to continue to serve valued community members and associates.

  • Stabalizing Resident Cash Balances

    Brady Nolan
    Co-Founder, Chief Growth Officer
    Till

    10:15am PST / 1:15pm EST

    Multifamily Operators charge the renters when they have the least amount of money in the month. Nothing matters more to your residents than financial security in their home. We will review the current state of collections, what we can do to improve, and how the industry can adapt.

  • Innovation Showcase on Renter Fraud

    Ryan Antrim
    Founder
    Checkpoint ID, an MRI Company

    11:00am PST / 2:00pm EST

    Modern ID forgery often shows little or no signs of alteration to the naked eye, making verification difficult even for the trained professionals. With identification playing a central role in both safety and screening on-site, this challenge exposes management groups to financial damages, especially during the application process. CheckpointID, an MRI Company, provides a turn-key solution that has proven tremendously effective at protecting owners investments.

  • Construction Transformation to Urban Elegant Living

    Dale Phillips
    President

    Stellar Residential, LLC

    11:45am PST / 2:45pm EST

    A bold development is setting a new benchmark for urban elegant living in the Southwest. Dale Phillips, President and Founder of Stellar Residential, the management company for One Camelback is leading one of the most ambitious construction transformations ever undertaken in Phoenix, this boutique, Class A development will deliver a vibrant use of residential space, with soaring and dramatic floor-to-ceiling views of Central Phoenix, modern and functional floorplans, upscale amenities and first-class services – all under one 11-story roof, while aesthetically adding some more glamour and elegance to the Phoenix skyline. We will share the stage with Dale as we take you through the progress updates on One Camelback. 

  • The Chatbot Technology that is Making Life Easier for People

    Robert Turnbull

    Founder, President, COO

    12:30pm PST / 3:30pm EST

    Today’s renter wants control over the leasing process and access to information wherever, whenever, but today’s leasing team simply can’t keep up. We will explore Multifamily’s most adopted digital leasing solution providing renters the information they want 24/7/365 anywhere on the Internet.

  • Why We Need More ADHD in the Workplace

    Jessica Fern
    Senior Director of Training & Development
    FPI Management

    1:15pm PST / 4:15pm EST

    Leadership has changed because people have changed, and those unaware of the shift have become distractions. It's time for a dynamic conversation surrounding the power of owning mental gifts to spark fearless and impulsive innovation, the advocacy of individuality/mental strength, and how leadership must shift to add value to others instead of how others add back to you. 

  • Recruiting & Staffing Properties

    Bry Carter
    Vice President of Sales & Recruitment
    The Phoenix Staffing

    2:00pm PST / 5:00pm EST

    Talent is the last real competitive advantage for Multifamily Operators. We will explore what top brands are doing to attract top talent and staff properties.

     

    How did you get into this industry?  Our passion for Multifamily was something learned.  When you recruit and staff your properties are you taking into account:  Your culture, the personalities of your property and company, and what you need versus want?  Questions you might ask?  Is there training and mentorship for existing and new talent?  When we think about how we ourselves made our way into this industry - we need to think about our prospective candidates in the same way in our approach to recruiting.  In this talk, Bry will show you how to create new talent and train them up.  They’ll be you one day!

DAY 2 - March 11, 2021 

  • Opening Keynote- Developing Emotional Intelligence - Navigating Your Emotions

    Audra Lamoon & Scott Sheppard
    Livewire Performance

    8:30am PST / 11:30am EST

     

    Audra is an Experiential Corporate Trainer, Speaker, Turn-around Advisor, Consultant and Coach in retail, hotel, residential, mixed use, property and hospitality. Her focus is always on people, property and service.

    She has amassed great clients like The Walt Disney Company, Hines, The Atlanta Braves, Bank of New York Mellon, Hammerson, Pacific Retail, Greystar, Invesco, The Canary Wharf Group and CBRE

    Handling your emotions and feelings, adapting to change, and building trust and relationships. Exploring the differences between how we see ourselves and how others see us.

  • How Covid Has Forever Changed the Multifamily Leasing Industry

    John Carlson
    President of Asset Management
    Mark-Taylor Companies

    9:30am PST / 12:30pm EST

    Apartment searching as we know it has changed dramatically. The current pandemic has significantly shifted the means in which apartments are being marketed and leased.
    The pandemic prompted a much-needed advancement in how we work with potential renters wherein advanced technology is matched with well-trained leasing professionals. We explore the future of leasing and what you can do to prepare.

  • COVID Driven Risk Management

    Rachael Kish
    Regional Portfolio Director & Ambassador
    Asset Living

    10:15am PST / 1:15pm EST

     

    A conversation with Regional Operator Rachael Kish on the new challenge of how to be open rather than dealing with being closed. We will explore solutions to overcome amenity restrictions, dealing with complicated evictions, rethinking staff responsibilities, and redirecting financial resources due to COVID-19. 

  • The Fully Connected Community

    Demetrios Barnes
    Co-Founder and COO
    SmartRent

    11:00am PST / 2:00pm EST

    The fully connected community is the focus of this interview. We will explore the aspect of managing your community and how Property Managers should be looking at different ways to manage the asset remotely. Think of the whole community, not just the access or leasing journey. How are you managing your wifi? Your cellular? Are you managing your parking with technology? How are you managing your renting/touring/self-guided/virtual tours? How are you managing your facilities, leak detections, sensors, security? If you have more questions than answers, then this is the session for you. 

  • Interacting & Transacting with Anywhere Operations

    Kerry Kirby
    Founder, CEO

    365 Connect

    11:45am PST / 2:45pm EST

    Are you optimizing your systems and processes to drive revenue, effectiveness and give your teams time back? We will explore what is possible with with the right thinking to design, deploy, and optimize your strategic future with innovation. This exciting session focuses on the shift to remote operations and touchless services that is being fueled by the changing market demographics.

  • Winning with Company Culture

    Jamin Harkness

    Executive Vice President

    The Management Group, LLC
    12:30pm PST / 3:30pm EST

    Company culture can be shaken in times of rapid change. In this talk we explore how The Management Group, LLC has transitioned from working in the office to working from home. During this transition they still are winning on culture. We will explore why and how they adopt new technologies, engage their teams, and find time for pet love in a culture that is winning.

  • Building Community during a Loneliness Epidemic

    Pete Kelly
    Chief Executive Officer

    Apartment Life

    1:15pm PST / 4:15pm EST

    The renting experience has shifted from what residents initially expected and what operators sold as a lifestyle. Multifamily Operators sold on amenities and promised community. With amenities closed, we will dive deep into the one amenity that was available as residents entered a new era - the loneliness epidemic.

  • Legislative Impact on Apartment Housing

    Sheri Druckman
    Vice President

    SRG Residential

    2:00pm PST / 5:00pm EST

    We will get an update on recent movements in legislation and compliance operating Multifamily communities. We will have an engaging conversation on the COVID-19 Related Policy Concerns for our industry - and as an owner or operator, how this may affect your business, and what you can do to protect renters and housing providers. 

Best in Class Speaker Lineup


Learn from some of the most influential people in our industry

The Freemans

Keynote Speaker

Authors

 

The Argument Hangover

 

Dustin Lacey

Vice President, Marketing & Brand

 

 

Mark-Taylor Companies

 

Brady Nolan

Co-Founder & Chief Growth Officer

 

 

Till

 

Ryan Antrim

Founder

 

 

Checkpoint ID, an MRI Company

Dale Phillips

President
 

 

Stellar Residential

Robert Turnbull

Founder, President & COO

 

 

BetterBot

Sheri Druckman

Vice President

 

 

SRG Residential

 

Jessica Fern

Senior Director Training and Development

 

FPI Management

 

Scott Sheppard

Chief People Pleaser


 

Livewire Performance

 

Kerry Kirby

Founder & CEO

 

365 Connect
 

Audra Lamoon

Chief Happiness Officer

 

 

Livewire Performance Consultants

 

John Carlson

President of Asset Management

 

Mark-Taylor Companies

 

Rachael Kish

Regional Portfolio Director & Ambassador
 

Asset Living

Demetrios Barnes

Co-Founder & COO

 

SmartRent

 

Jamin Harkness

Executive Vice President

 

The Management Group, LLC

 

Pete Kelly

Chief Executive Officer


 

Apartment Life

 

Bry Carter

Vice President

Sales and Recruiting
 

The Phoenix Staffing LLC

 


  • Scottsdale, Arizona & Livestream

  • events@multifamilyleadership.com

  • 480-719-4409

ABOUT THE EVENT

The Multifamily Operations Summit is the biggest of it's kind anywhere in the World.

We have hundreds of Industry experts giving providing training workshops on a variety of Multifamily Operational strategies.

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